Cancellation & Refund Policy

Merchandise Cancellation & Refund Policy:

For any items such as books, t-shirts, etc  ordered and returned back, the amount paid will be refunded back to the customer’s card, UPI or bank account used while placing the order, within 7 working days.

Package Tours Cancellation Policy:

Normal Cancellation Policy:

If the guest cancel their reservation before 7 Days of Check-In Date, they will receive 80% of the amount paid, refunded back.
If the guest cancel their reservation between 7 to 2 Days of Check-in Date, they will receive 50% of the amount paid, refunded back.
If the guest cancel their reservation within 2 Days(48 Hours) of Check-in Date, there will be no refund. But, the guest will have an option of putting their reservation on-hold and postpone or prepone their booking to any other dates that are available to be reserved. There will be no extra charge to prepone or postpone the reservation(other than in December Month)***. Once the booking is put on-hold, preponed or postponed, no cancellation request will be allowed or refund will be issued against the request.
***December Month: In December month, some homestays increase their tariff. If the guest want to postpone or prepone their on-hold reservation to any dates in the December Month, then extra charges may be applicable.
Cancellation and refund for any rooms booked in the package tour, which are located out of Coorg, will be dependent on the cancellation policies of the Hotel, Homestay or Resort of that area.

Covid-19 or Otherwise Cancellation Policy:
If there is a lockdown in Coorg or tourism activities are not allowed – by government order, then the guests will be refunded 90% of the amount paid for the booking. Guests have an option to keep their booking on-hold and postpone it to any future dates. There will not no extra charge for the same. But, if the the guests will request a cancellation, then 10% will be treated as the cancellation charge and 90% of the amount paid by the guests will be refunded. Incase the guests book any package tour through us again in the future, the 10% cancellation charge will be adjusted with the booking amount for the new reservation.

All refunds against cancellation will be credited within 7 workings days to the account of the guest, with which they made the payment.

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